Contact Us

How Can We Help You?

At Transcriptafy, we pride ourselves on providing a seamless, reliable experience. However, we understand that issues can occasionally arise, or you might have specific questions about our platform. We offer several dedicated channels to ensure your inquiry reaches the right department quickly.

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General Support

For technical issues, bug reports, or questions about how to use the transcript generator.

support@transcriptafy.com

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Business & API

For partnership opportunities, API waitlist inquiries, or commercial licensing questions.

business@transcriptafy.com

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Legal & DMCA

If you believe your copyrighted work has been improperly processed or displayed on our platform, please refer to our DMCA Policy or contact our legal team directly with a formal notice.

legal@transcriptafy.com

Expected Response Times

We are a small, dedicated team. We review every single email we receive, but due to high volume, it may take some time to get back to you. Here is what you can expect:

Technical Support: 24 to 48 hours (Business Days).
Business Inquiries: 1 to 3 business days.
DMCA & Legal: Prioritized review within 24 hours.

Frequently Asked Questions

Before sending us an email, please review our most common support questions. You might find your answer instantly!

Why is the transcript missing for my video?

Our tool extracts the official closed captions from YouTube. If the creator has disabled subtitles, or if the video is brand new and YouTube hasn't finished processing the auto-captions, we cannot extract the text. Try again later or ensure the video has an active CC track.

Is there a limit to how many transcripts I can download?

Transcriptafy is completely free. However, to prevent abuse and ensure server stability for everyone, we employ standard rate-limiting. Normal human usage will never trigger these limits.

Can you add a new feature?

We love community feedback! If you have a workflow improvement or a feature request (like specific export formats or translation tools), please email our support team. We actively monitor these requests for our product roadmap.